How we can help
Who should I contact about my question?
Customer support is available 24/7. Email [email protected] for anything below; there is no phone line. Including your trip details, account email or company name helps the team answer faster.
- RidersQuestions about a trip, a payment, fees or your YurRide account.
- DriversHelp with signing up in the YurDrivers app, earnings, cash-out or referrals.
- BusinessesCorporate accounts with centralized billing, employee management and reports. You can also use the form on the corporate page.
- Safety concernsReport anything that happened on a trip so the team can look into it.
- Account deletionRequest it from the delete account page on this website.
- OfficeRochelle Park, New Jersey. Rides are booked in the apps, and support is by email, 24/7.
Frequently asked questions
Answers to common questions, before you get in touch.
How do I contact YurDrivers Network?
Email [email protected] or use the form on the contact page. Customer support is available 24/7. There is no phone line, so email is the fastest way to reach the team.
Contact usIs YurRide available 24/7?
Yes. You can book a YurRide 24 hours a day, 7 days a week, with no surge pricing at any hour. Customer support is also available 24/7 at [email protected].
Where is YurDrivers Network based?
The company office is in Rochelle Park, New Jersey. The rideshare service operates in New York City, across all five boroughs.
Rides in NYCHow do I delete my account?
You can request account deletion from the delete account page on this website.
Delete accountHow do I pay for rides?
You pay by card in the app. Payments are handled by third-party payment processors, and YurDrivers Network does not collect or store your full card number.
Are there any other fees?
Tolls and airport or event fees are added where they apply. Cancellation, no-show, cleaning or damage fees can also apply. All fees are set out in the Terms of Use.
Read the Terms of UseHow do I become a YurDrivers driver?
Download the YurDrivers app on iPhone or Android and complete sign-up in the app. Then you can go online and start accepting rides.
Drive with YurDriversDo you offer business accounts?
Yes. Corporate accounts include centralized billing, consolidated monthly invoices with project codes, employee management, spend reports and the same no-surge pricing.
Corporate accountsRelated pages
Get the App
Download the apps.
YurRide App
Book your next ride.
YurDrivers App
Start earning more today.
Get the App
Download the apps.
YurRide App
Book your next ride.
YurDrivers App
Start earning more today.